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Questionnaire European Consumer Centre (ECC) Bolzano

1. What is your gender?

Male Female

3. How did you find out about the European Consumer Centre Italy?*

Other, please specify:

4. Overall how satisfied are you with the services provided by the European Consumer Centre Italy?*

Extremely satisfied Very satisfied Slightly satisfied Not at all satisfied

if slightly or not satisfied, please specify the reason:

5. Did the advice or assistance you received help you to understand your rights in relation to the trader, or to solve your dispute with the trader?*

Yes No My case is still ongoing

6. How would you rate the rapidity of the response you received from the European Consumer Centre Italy?*

Very fast Average Very slow Not applicable

7. Did you find the website of the European Consumer Centre Italy easy to use?*

Yes No Did not use the website

8. Do you have any suggestions to further improve our services for the consumers?

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